Pan-African financial institution, United Bank for Africa
(UBA), has today, changed the face of e-banking with the introduction of Leo,
the UBA Chat Banker who enables customers make use of their social media
accounts to carry out key banking transactions.
At the official launch of Leo, UBA’s Chat Banker, which took
place in Lagos on Thursday, customers of the bank were given a step by
step demonstration on the novel way of delivering lifestyle and quality
banking through the Facebook Messenger chat platform.
This is the first time that a financial institution in
Africa has come up with this manner of solution to simplify the way customers
transact. Something that has become necessary in today’s fast-paced world with
demands for quick-time transactions and response.
With the launch of the Chat Banking, customers will be able
to open new accounts, receive instant transaction notifications, check their balances
on the go, transfer funds and airtime top up. They will also be able to confirm
cheques, pay bills apply for loans, freeze accounts, request for mini
statements, amongst other things.
At the occasion, the Group Managing Director, UBA, Mr.
Kennedy Uzoka, said that the launch of Leo is part of initiatives aimed at
putting the bank’s customers first with UBA continuously developing strategies
aimed at easing transactions for the bank’s numerous users, while ensuring
utmost safety of their transactions.
Mr. Uzoka said, “The formulation of this product, is
consistent with the bank’s customer 1st philosophy, where we are doing things
not the way we like, but focusing on what the customers want, where they want
it, and in the exact platform they want it.’
“At UBA, we have been working with technology giants that
have the global capacity to ensure not only seamless but also effortless
banking for millions of our customers across Africa. We at UBA, have
collaborated with Facebook to come up with this innovation that is capable of
revolutionising the way banking is done in Africa,” he said. Uzoka noted that
Leo will in the nearest future, show up on other social platforms and
added that all it takes to enjoy the services is simply to have a Facebook account.
As he unveiled the character of Leo, Uzoka stated:
“Leo being an intelligent personality will give you feedback instantaneously as
you transact your business on the platform. A solution that is from the
customer’s standpoint and is easy to use by anyone’
Also speaking at the launch of Leo, the Group Head of Online
Banking at UBA, Mr. Austine Abolusoro, who conducted a step by step
demonstration on the working of Leo, reitirated that Leo is
not just a chat machine, but an artificial intelligence personality meant
to address any type of banking concerns raised by customers.
“Leo is ready and waiting to help with most transactions and
to deliver any form of banking services. Leo is operating a lifestyle banking
platform on facebook messenger to assist with your transactions while chatting
with your friends and business partners. The security with this platform is
that for every transaction, an OTP (One Time Password) is generated to the
phone number that is registered on your account.”
He explained that with Leo your banking needs become easy
and simple. As simple as chatting.
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