On Tuesday, the 8th Senate passed a Motion on the increasing
rate of dropped calls and other unwholesome practices by Telecommunications
Network Operators in Nigeria. These dropped calls have cost Nigerians billions
of Naira. The senate disclosed that such activity is unacceptable.
The Senate noted that although telecommunications operators
have gradually become an integral part of the Nigerian economy and a tool in
the social-economic life of Nigerians, millions of subscribers continue to
complain about an increasing rate of dropped calls; voice quality problems; and
not being able to control their bundle usages, which oftentimes leads to the
phone companies automatically switching their services to pricier airtime options.
In this regard, the Senate condemned the inefficiency of GSM
Network Operators in Nigeria; urged the NCC to immediately invoke the
appropriate provisions of the law to protect Nigerian consumers from such
practices; and called on all relevant agencies of government to carry out a
thorough investigation on the causes of dropped calls in order to improve the
experience of Nigerian customers.
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